Privacy Policy

Venn One (“Venn One,” “we,” “us,” or “our”) provides customer relationship management software (Venn CRM), AI tools, website design, and digital marketing services to small businesses. This Privacy Policy explains what information we collect through venn.one and our related services, how we use it, and the choices you have.

Information We Collect

Information you give us

When you fill out a form, book a meeting, call, email, or text us, or sign up for our services, we may collect your name, email address, phone number, business name, and any details you choose to share about your business or project. If you become a client, we also collect billing details and account information needed to provide our services.

Information collected automatically

Like most websites, our servers record basic technical information when you visit, such as your IP address, browser type, device type, referring page, and the pages you view. We use this to keep the site secure and working properly.

Information from embedded services

Our website embeds a few third-party services, including our contact form and booking calendar, Google Maps, and Google Fonts. These providers may collect technical information, such as your IP address, or set cookies according to their own privacy policies.

Our clients’ customer data

When businesses use Venn CRM, they may store information about their own customers in our platform. We process that information on our clients’ behalf and according to their instructions. If you are a customer of one of our clients, please contact that business directly with privacy questions about your information.

How We Use Your Information

• To respond to your questions and requests for quotes or demos
• To schedule and confirm meetings and appointments
• To provide, maintain, and support our software and services
• To send service-related messages, such as account notices, appointment reminders, and support follow-ups
• To send marketing messages, only where you have agreed to receive them
• To improve our website and services, and to protect against fraud, abuse, and security threats
• To comply with legal obligations

Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages from Venn One, for example by checking the consent box on our contact form or by texting us first, we may send you messages about your inquiry, appointments, account and customer care, website updates you request, and, if you opted in, occasional offers and updates.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help, or contact us at (480) 690-3028 or info@venncrm.com.
• Consent to receive text messages is not a condition of any purchase.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the information-sharing categories described in this policy and will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share it only as follows:

• Service providers who help us run our business, such as hosting, CRM and communications platforms, payment processors, and email and SMS delivery providers. They may use your information only to provide services to us.
• Legal reasons, when required by law, or to protect the rights, property, or safety of Venn One, our clients, or others.
• Business transfers, if Venn One is involved in a merger, acquisition, or sale of assets. Any successor will be bound by this policy for information collected under it.

Cookies

Our website itself does not use advertising or tracking cookies. Embedded third-party services, such as our forms, booking calendar, and maps, may set their own cookies. You can block or delete cookies in your browser settings, though some embedded features may not work properly without them.

Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, but we work hard to protect your information.

Your Choices and Rights

• You may request access to, correction of, or deletion of your personal information by contacting us.
• You can unsubscribe from marketing emails using the link in any email, and from text messages by replying STOP.
• Depending on where you live, you may have additional rights under state privacy laws. We will honor those rights as required, and we will not discriminate against you for exercising them.

Children’s Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Links to Other Websites

Our website may link to other sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Significant changes will be highlighted on this page.

Contact Us

Questions about this Privacy Policy or your information? Contact us:

Venn One
Tempe, Arizona
Email: info@venncrm.com
Phone: (480) 690-3028